Prepared: 26 October 2026

This policy explains how to request a cancellation or refund for travel booked through WIX TRAVELS – L.L.C – S.P.C. Your specific booking conditions determine eligibility and charges.

Check the conditions before paying

Ask for the cancellation deadline, refundable or non-refundable status, supplier penalties and any agency fees in writing before confirming. Conditions can differ between individual flights, hotels, package components and transfers. There is no blanket promise that every booking can be cancelled or refunded.

Flights

Ticket rules determine cancellation and refund eligibility. Airline penalties, non-refundable components, no-show rules and any applicable agency fee must be checked against the issued ticket and booking conditions.

Hotels, holidays and transfers

Hotel rate plans may have cancellation deadlines or be non-refundable. Holiday components may have separate supplier rules. Transfer cancellation deadlines, waiting allowances and no-show charges depend on the confirmed service. Only charges disclosed for the booking should be relied upon.

How to make a request

1. Contact us on WhatsApp +971 52 166 0709 or info@wixtravels.com.
2. Provide your booking reference, lead traveller name and the service you wish to change or cancel.
3. We will check the applicable conditions and explain any available refund, supplier penalty or agency charge.
4. Ask for written confirmation of the cancellation and the status of any refund request. Sending a request alone does not confirm cancellation.

Refund amounts and processing

The refundable amount, if any, depends on the booking conditions and the supplier’s decision. Request an itemised explanation of deductions. Where a supplier must return funds, processing depends on that supplier and the payment provider. We will communicate available status information; no fixed refund timeframe is promised on this website.

Supplier cancellations and disruptions

If a supplier cancels or changes a service, the available refund, rebooking or credit options depend on the supplier’s conditions and applicable law. Contact us to review the options for your booking.

Questions or disputes

Contact WIX TRAVELS – L.L.C – S.P.C with your booking reference and supporting details at info@wixtravels.com or +971 52 166 0709. This policy does not limit rights that cannot lawfully be excluded.